Privacy Policy
Inclusive Workforce Solutions Pty Ltd
Effective Date: May 2026
1. Introduction
Inclusive Workforce Solutions Pty Ltd (“we”, “us”, “our”) is committed to protecting your
privacy and handling personal information in a transparent, secure, and responsible manner.
We provide workforce solutions to organisations in the health and disability sector, including
subcontracting, consulting, auditing, training, and recruitment services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information
in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Scope of This Policy
Due to the nature of our services, we may handle personal information:
Directly from individuals
Provided by organisations we work with (e.g., NDIS providers, health services,
employers)
As part of subcontracting or consulting arrangements
In many cases, we act on behalf of another organisation and handle personal information
under their direction.
Where this occurs, we may act as a data processor or service provider, and the engaging
organisation remains responsible for primary collection and compliance obligations.
3. What Personal Information We Collect
We may collect or have access to the following types of personal information:
Name, contact details, and identification information
Employment and workforce-related information
Training and qualification records
Service delivery information
Health or disability-related information (sensitive information), where required
Any other information necessary to deliver our services
We only collect information that is reasonably necessary for our functions and activities.
4. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from you (e.g., forms, emails, phone calls)
From organisations that engage our services
Through service delivery activities (e.g., audits, training, consulting)
From systems, documents, or records provided to us
We only collect personal information where it is lawful and authorised.
5. Purpose of Collecting and Using Information
We collect, use, and handle personal information for the purpose of:
Delivering subcontracted, consulting, auditing, training, and recruitment services
Supporting organisations to meet compliance requirements
Improving workforce capability and service delivery
Meeting legal, regulatory, and contractual obligations
We do not use personal information for purposes unrelated to the services we provide.
6. Sensitive Information and Consent
Where we collect or handle sensitive information (including health or disability-related
information), we will only do so:
With the individual’s consent; or
Where required or authorised by law; or
Where the information is provided to us by an organisation that has obtained the
required consent
We take additional care to ensure sensitive information is handled securely and only used
for authorised purposes.
7. Confidentiality and Subcontracting Role
Inclusive Workforce Solutions operates in a sector where strict confidentiality is essential.
We:
Treat all personal and organisational information as strictly confidential
Only access information necessary to perform our role
Handle information in accordance with the instructions of the engaging organisation
Ensure all staff and contractors are bound by confidentiality obligations
Where we act as a subcontractor or service provider, the organisation that engaged us
remains responsible for the primary collection and management of personal information.
8. Disclosure of Personal Information
We may disclose personal information only where necessary, including:
To the organisation that engaged our services
To authorised personnel within that organisation
To contractors or third-party service providers who assist us in delivering services
(under strict confidentiality obligations)
Where required by law or regulatory authorities
We do not sell, rent, or independently share personal information with third parties.
9. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised
access, modification, or disclosure.
These steps include:
Secure electronic systems and storage
Restricted access to information
Staff training in privacy and confidentiality
Secure handling and transfer of data
10. Data Retention and Destruction
We retain personal information only for as long as necessary to fulfil the purposes for which
it was collected, or as required by law, contractual obligations, or regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely
destroy or de-identify the information.
11. Overseas Disclosure
We generally do not disclose personal information overseas. If we do, we will take
reasonable steps to ensure the recipient complies with Australian privacy laws.
12. Access and Correction
You may request access to or correction of personal information we hold about you.
In many cases, requests should be directed to the organisation that originally collected your
information. However, we will assist where appropriate.
We will respond to such requests within a reasonable timeframe and in accordance with
applicable laws.
13. Data Breaches
In the event of a data breach involving personal information, we will take prompt steps to:
Contain and assess the breach
Mitigate potential harm
Notify affected individuals and relevant organisations where required
Where applicable, we will comply with the Notifiable Data Breaches Scheme.
14. Complaints
If you have concerns about how your personal information has been handled, you can
contact us using the details below.
We will:
Acknowledge and investigate your complaint
Respond within a reasonable timeframe
If you are not satisfied with our response, you may contact the Office of the Australian
Information Commissioner (OAIC) via:
Website: https://www.oaic.gov.au
Phone: 1300 363 992
15. Website and Cookies
Our website may collect limited information such as IP addresses or browsing behaviour
through cookies or analytics tools to improve user experience.
This may include the use of third-party services (such as analytics providers) that collect and
process data on our behalf.
You can manage cookie preferences through your browser settings.
16. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be published on
our website.
17. Contact Us
Inclusive Workforce Solutions Pty Ltd
Director: Marzieh Nowrouz Tafreshi
Email: contact@iwsolutionsptyltd.com
Phone: 0407417599