Terms and Conditions
Inclusive Workforce Solutions Pty Ltd
1. Introduction
These Terms and Conditions govern the use of services provided by Inclusive Workforce
Solutions Pty Ltd (“we”, “us”, “our”). By engaging our services, you (“the client”) agree to be
bound by these terms.
2. Services
We provide workforce solutions within the health and disability sector, including but not
limited to:
Compliance support (NDIS, Aged Care, Human Services)
Business consulting and advisory
Training and mentoring
Recruitment and workforce development
Audit preparation and internal auditing
All services are delivered as agreed in writing prior to commencement.
3. Scope of Services
Our services are limited to the scope agreed upon in each engagement. For example, audit
preparation services may include:
Pre-session preparation
Document review
Advisory consultation
Unless otherwise agreed, services do not include:
External certification or audit approval
Implementation of recommendations
Ongoing support beyond the agreed timeframe
Additional services must be requested and approved in writing.
4. Fees and Payment
All fees are quoted in Australian Dollars (AUD) and are exclusive of GST unless
stated otherwise.
Payment must be made in full prior to service delivery.
Services may be withheld or rescheduled if payment is not received.
Additional Charges
Work outside the agreed scope will be charged separately
Additional time is billed in 15-minute increments
Any additional work must be pre-approved by the client
5. Cancellation Policy
Cancellations made with less than 24 hours’ notice will incur the full service fee
We reserve the right to reschedule services where necessary
6. Client Responsibilities
Clients agree to:
Provide accurate and complete information
Submit all required documents within agreed timeframes
Ensure relevant staff participation where required
Obtain necessary consents for document or file reviews
Participation in services such as audits is voluntary and may require informed consent.
7. Confidentiality and Privacy
We handle all client information in accordance with applicable Commonwealth and State
legislation.
All data and documentation provided will be treated as confidential
Information will only be used for the purpose of delivering agreed services
We may require written consent for reviewing sensitive files
8. Limitation of Liability
Our services are consultative in nature.
We do not provide legal advice, certification, or regulatory approval
We do not guarantee compliance outcomes
The client remains responsible for implementing recommendations and ensuring
compliance
To the fullest extent permitted by law, we are not liable for any loss arising from reliance on
our services.
9. Non-Solicitation
Clients agree that during the engagement and for a period of 12 months after completion,
they will not:
Employ or engage our employees or contractors
Induce our staff to terminate their engagement with us
Breach of this clause may result in legal action.
10. Force Majeure
We are not liable for delays or failure to deliver services due to events beyond our control,
including but not limited to:
Illness
Technical disruptions
Natural events or external circumstances
Where possible, services will be rescheduled.
11. Delivery of Services
Services are typically delivered online unless otherwise agreed
Dates and times will be confirmed in advance
Clients must ensure access to required technology (e.g., Zoom)
12. Validity and Updates
Pricing and service terms may be reviewed periodically
We reserve the right to update these Terms and Conditions at any time
Updated terms will be published on our website
13. Governing Law
These Terms and Conditions are governed by the laws of Australia. Any disputes will be
subject to the jurisdiction of Australian courts.
14. Contact Information
Inclusive Workforce Solutions Pty Ltd
Email: contact@iwsolutionsptyltd.com
Phone: 0407 417 599